General Questions
1. What is physical therapy?
Physical therapy is a healthcare specialty focused on helping individuals restore movement, reduce pain, improve function, and prevent disability following injury, surgery, illness, or chronic conditions. Physical therapists use evidence-based techniques such as therapeutic exercise, manual therapy, education, and modalities (e.g., heat, cold, ultrasound, electrical stimulation) to promote healing and enhance quality of life.
Physical therapy is often used to:
- Rehabilitate after orthopedic surgery or injury
- Manage chronic musculoskeletal pain
- Improve mobility and balance
- Prevent future injuries
- Enhance performance for athletes and active individuals
Licensed physical therapists are trained to assess movement dysfunction, create personalized treatment plans, and guide patients through every phase of recovery.
2. Do I need a referral to begin physical therapy?
In most cases, you will not need a referral for physical therapy. However, some insurance plans require a physician referral (ie Medicare), while others allow direct access to physical therapy. Contact us, and we’ll help you check your specific requirements.
3. What conditions do you treat?
We treat a wide range of physical conditions, including, but not limited to:
- Post-surgical rehabilitation (e.g., ACL, joint replacements)
- Back and neck pain
- Sports injuries
- Arthritis
- Tendonitis and bursitis
- Joint pain and stiffness
- Sprains, strains, and fractures
- Balance disorders
- General deconditioning
- Women’s health issues
- Pregnancy and postpartum care
Appointments & Scheduling
4. How do I schedule an appointment?
You can schedule by calling our office or through our contact form. New patients may need to provide insurance and medical history information.
5. What should I bring to my first appointment?
Please bring:
- A valid photo ID
- Your insurance card
- Referral or prescription (if required)
- Comfortable clothing for movement
- Any relevant medical records or imaging results
6. How long is each session?
Most sessions last 55-60 minutes, depending on your condition and treatment plan.
7. What is your cancellation policy?
There is no fee if you cancel or reschedule your appointment more than 24 hours before your scheduled appointment time. If you cancel within 24 hours or no-show for your appointment, we will charge a $25 fee.
8. Who will be treating me at Peak Fitness and Physical Therapy?
At Peak Fitness & Physical Therapy, you’ll be treated by one of our highly trained and licensed physical therapists and/or personal trainers who are also movement specialists. Our team goes beyond just addressing pain — we assess how your body moves to identify and correct dysfunctions that may be limiting your performance or causing injury. You’ll receive one-on-one care tailored to your goals, combining expert movement analysis, hands-on therapy, and personalized exercise programs to help you move better, feel stronger, and stay active.
Insurance & Payments
9. Do you accept my insurance?
We accept most major insurance plans, including Medicare. Contact us to verify if we’re in-network with your provider. We also offer self-pay rates for patients without insurance.
10. What are my payment options?
We accept credit/debit cards, HSA/FSA cards, checks, and cash.
Treatment Process
11. What can I expect during my first visit?
Your first visit includes a detailed evaluation by a licensed physical therapist, followed by a personalized treatment plan tailored to your needs and goals.
12. How many visits will I need?
The number of visits depends on your diagnosis, severity, and personal progress. Your therapist will regularly reassess and adjust your plan accordingly.
13. Will I see the same therapist each time?
We strive to provide consistency in your care by scheduling you with the same therapist throughout your entire course of treatment. However, there may be occasional circumstances—such as scheduling conflicts, therapist availability, or the need for a specific area of expertise—when you may work with a different therapist. Rest assured, all of our therapists communicate closely to ensure seamless, high-quality care tailored to your needs.
Other Common Questions
14. What should I wear to my appointments?
Wear loose, comfortable clothing and supportive shoes. We may need access to the area being treated (e.g., shorts for knee treatment).
15. Do you offer post-operative rehabilitation?
Yes. We work closely with orthopedic surgeons to help you safely recover after procedures such as rotator cuff repair, total joint replacements, and spinal surgeries.
16. Can physical therapy help me avoid surgery?
In many cases, yes. Physical therapy can reduce pain, improve function, and delay or even prevent the need for surgery.
17. Do you offer telehealth or virtual sessions?
Yes, we can offer virtual consultations and guided sessions when appropriate. Contact us to see if you're a good candidate.